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Top 10 list of free social monitoring tools 2012
So, you want to monitor your brand across the plethora of social media noise do you? And you want some nifty tools to help make this task a little easier without breaking the bank. Well, hopefully...
View ArticleUsing Social Media to improve your customer service (and reputation)
Leanne Davies is a researcher and blogger for the outbound telemarketing specialists, LeanCall. She blogs regularly for the UK based company, and writes independently on the topic of...
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How Using A Hashtag Can Beef Up Your Social Media Promotions
If you are a frequent Twitter user, then perhaps the #symbol is a common sight to you. For most people, this is the number sign but in the world of social media this represents the hashtag. In Twitter,...
View ArticleSocial Media and the power shift between consumers and brands
Custumer service has come a long way, particularly since the advent of new technologies. In recent years, a large number of brands have found in social media an effective way of managing customer...
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The State Of Social Media At Work [INFOGRAPHIC]
Source: mediabistro.com via Martine on Pinterest
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